FAQ
**Question: Can I request a refund or exchange on my purchase?**
**Answer:**
We do not offer refunds or exchanges on products unless they arrive damaged or defective. Please inspect your items upon receipt and contact us immediately if you believe there is an issue with your order. We are committed to resolving any problems that may arise with your purchase.
**Question: What if my item is damaged or defective?**
**Answer:**
If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the product and packaging. We will assess the issue and provide instructions on how to proceed, which may include a replacement or store credit.
**Question: Can I cancel my order before it is shipped?**
**Answer:**
Orders cannot be canceled once they have been submitted, processed and shipped.
**Question: What if I entered the wrong shipping address?**
**Answer:**
It is the customer's responsibility to provide the correct shipping address during checkout. We are not responsible for orders shipped to incorrect addresses. Please double-check your shipping information before completing your purchase to avoid any delivery issues.
**Question: How can I contact customer support for further assistance?**
**Answer:**
If you have any questions or concerns regarding our non-refund and exchange policy or need assistance with your order, please reach out to our customer support team by email "borntowinhongkong@gmail.com" or on Instagram @borntowinhk. We are here to help and ensure your shopping experience with us is a positive one.
**Answer:**
We do not offer refunds or exchanges on products unless they arrive damaged or defective. Please inspect your items upon receipt and contact us immediately if you believe there is an issue with your order. We are committed to resolving any problems that may arise with your purchase.
**Question: What if my item is damaged or defective?**
**Answer:**
If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the product and packaging. We will assess the issue and provide instructions on how to proceed, which may include a replacement or store credit.
**Question: Can I cancel my order before it is shipped?**
**Answer:**
Orders cannot be canceled once they have been submitted, processed and shipped.
**Question: What if I entered the wrong shipping address?**
**Answer:**
It is the customer's responsibility to provide the correct shipping address during checkout. We are not responsible for orders shipped to incorrect addresses. Please double-check your shipping information before completing your purchase to avoid any delivery issues.
**Question: How can I contact customer support for further assistance?**
**Answer:**
If you have any questions or concerns regarding our non-refund and exchange policy or need assistance with your order, please reach out to our customer support team by email "borntowinhongkong@gmail.com" or on Instagram @borntowinhk. We are here to help and ensure your shopping experience with us is a positive one.